The Concierge Approach

Dr. Kunik holds daily morning meetings and twice-monthly lunch gatherings for his staff. The goal is to make sure that they always know their role in his “concierge” system of checking patients out while they are still in the chair, which he calls “a customer service breakthrough in the dental field.

Vigorous staff training is a priority of Kunik Orthodontics. In addition to the meetings, team training happens weekly and is a critical part of the practice. You might wonder why we require so much training? According to Dr. Kunik, customers demand it, technology necessitates it, but the rigors of running a business require employees who know what they are doing at all times.