FRONT DESK COORDINATOR

You will be able to establish a rapport with patients and parents through greeting, scheduling, verifying insurance benefits, managing financial transactions, answering multi-line phones, and much more. It is imperative that you be able to operate as part of a team and multi-task gracefully.

You’re #1 Job is patient satisfaction. You will be part of a team of world-class caregivers who enjoy the rare air of a work place environment that truly puts the patients’ needs first. When you put your patients’ needs first our doctors make sure that you are recognized for your excellence.

The following experiences are important:

• Good organizational skills and are systematic with good follow through
• Dental knowledge, and more importantly, an understanding of the dental philosophy of the orthodontist
• Excellent communication skills, poise, professional appearance, and a special ability to “get a kick” out of having patients accept treatment without being pushy
• Organized, systematic, and with good follow-through.
• Knowledge of the dental insurance game, to help patients use and understand their benefits.
• Positive attitude and enthusiasm for the positive effect good dentistry has on the patient.
• Ability to think on his or her feet, on the fly, and with little preparation.
• Experience as a dental/orthodontic office front desk or treatment coordinating
• Be trained / practiced to answer questions about Invisalign and it’s Clincheck System
• Familiarity with dental office practices

Typical Day

You will typically participate in the morning team meeting where you and the doctor will go over the schedule of appointments and treatments for that day. You will continue a routine throughout the day that involves, welcoming and comforting patients, providing patients and other employees with information, scheduling, verifying insurance benefits, managing financial transactions, answering multi-line phones, educating patients on their treatments, assisting doctors when necessary, updating patient’s appointment schedule and ensuring patient satisfaction at each appointment.

Bottom Line

If you enjoy helping people improve their smile, increase their confidence, and become more successful then we want to meet you. All you have to do is commit to making our patients the happiest they can be and you will experience job satisfaction you never thought possible.

RECORDS TECHNICIAN

As a Records Technician, you will be responsible for making sure the patient’s records are properly maintained in Ortho2 Edge Software. In the case of Invisalign Treatment you will be responsible for cross checking patient record data against the Align Technologies Clincheck System. Your duties also involve taking intra-oral photographs, X-rays (Pano and Ceph), charting, iTero Digital Scans and instrument sterilization.

The following experiences are important:

• Experience as a dental/orthodontic assistant
• Be trained / practiced with Invisalign’s Clincheck System
• Be trained / practiced in taking x-rays, panoramic photos, digital scans
• Familiarity with dental office practices
• A strong interest in oral hygiene, oral health, and aesthetic care

A Typical Day

You will typically participate in the morning team meeting where you and the doctor will go over the schedule of treatments for that day. You’ll continue a routine throughout the day that involves preparing your treatment station, following prescribed procedures and protocols, welcoming and comforting patients, providing patients and other employees with information, staging materials for treatment, educating patients on their treatments, assisting doctors when necessary, updating patient’s treatment schedule and ensuring that the patient is informed and attended throughout their visit.

Bottom Line

If you enjoy helping people improve their smile, increase their confidence, and become more successful then we want to meet you. All you’ve got to do is commit to making our patients the happiest they can be and you’ll experience job satisfaction you never thought possible.